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858-909-8224

30-Day Return Policy & Money Back Guarantee

Rest assured that you will have peace of mind with every Incendia Diamonds purchase. We offer a 30-Day Return Policy & Money Back Guarantee. To return your item and receive a full refund, simply comply with our policy as outlined below.

Returns must be made within 30 days of purchase and comply with our return policy. Back order items may be returned up to 14 days after customer receipt, but otherwise comply with our return policy.
 

Our Return Process


Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or those that have been altered, resized, or damaged in any way cannot be accepted for return. Custom jewelry, special order items, and engraved jewelry items may not be returned. Returns with no Incendia Diamonds return code, or packages that are improperly packaged or uninsured will be refused receipt.

You are responsible for any shipping and handling charges incurred. We can only refund shipping costs if the return is a result of our error or defective merchandise. Returns must be in original package and in NEW, saleable condition.

How To Prepare A Return


To return a jewelry item to Incendia Diamonds, follow our three step process:

Call For Return Authorization Code


Call 858-909-8224 and you will be given a Return Authorization Code.  Write this code on the bottom of your original Invoice / Packing Slip.  Also, write this code on the outside of the box you are returning.

 

Package Your Return


Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write Incendia Diamonds anywhere on the outside of the box.

Insure Your Package


On your invoice, if the price of the item you're returning is listed as:

Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*

More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Incendia Diamonds.* (FedEx® and UPS® will not insure merchandise over $500.)

More than $25,000: High value returns often require special arrangements. Please contact an Incendia Diamonds Fine Jewelry Consultant to receive assistance and suggested methods to return your purchase.

You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at clientservices@incendiadiamonds.com.

*Incendia Diamonds will not be responsible for loss or damage of return shipments.
 

ADDITIONAL QUESTIONS?


Do you have further questions that aren't answered here? Please send contact us by phone or email: ClientServices@IncendiaDiamonds.com or 858-909-8224.